Survey of Library Service Quality -- LibQUAL+™ -- to Begin in April
Starting April 7, a random sample of people at Bradley University will receive an e-mail inviting them to participate in a survey for the Cullom-Davis Library. LibQual is a survey developed by the Association of Research Libraries (ARL). Over 200 libraries worldwide participate in this measure of library services.
Survey Example:
When it comes to… |
My Minimum Service Level is Low High |
My Desired Service Level is Low High |
Perceived Service Performance is Low High |
NA |
1) Providing help when and where I need it |
1 2 3 4 5 6 7 8 9 |
1 2 3 4 5 6 7 8 9 |
1 2 3 4 5 6 7 8 9 |
NA
|
2) Using the library for recreation and popular materials
|
1 2 3 4 5 6 7 8 9 |
1 2 3 4 5 6 7 8 9 |
1 2 3 4 5 6 7 8 9 |
NA
|
Minimum -- the number that represents the minimum level of service that you would find acceptable.
Desired -- the number that represents the level of service that you personally want.
Perceived -- the number that represents the level of service that you believe our library currently provides
Desired -- the number that represents the level of service that you personally want.
Perceived -- the number that represents the level of service that you believe our library currently provides
Page updated: February 29, 2008